At Vacation Accessories Store, your satisfaction is our top priority. We want you to be completely happy with your purchase, and we understand that sometimes you may need to return an item. Our Refund Policy outlines the steps you can take to return a product and receive a refund.
Returns
If you are not satisfied with your purchase, you may return the item(s) within 30 days of the delivery date for a full refund. To be eligible for a return, the item(s) must be:
- Unused and in the same condition that you received them.
- In the original packaging, with all tags and labels attached.
- Accompanied by the original receipt or proof of purchase.
Please note that certain items, such as personalized products, final sale items, and gift cards, are not eligible for return.
How to Initiate a Return
To start a return, please contact our customer service team at support@vacationaccessoriesstore.com or call us at [1-800-123-4567]. Provide your order number and the details of the item(s) you wish to return. We will respond with instructions on how to return your item(s) and where to send them.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
Please note the following:
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or an error on our part.
- Late or Missing Refunds: If you haven’t received a refund within 10 business days, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@vacationaccessoriesstore.com.
Exchanges
If you received a defective or damaged item and would like to exchange it for the same item, please contact us at support@vacationaccessoriesstore.com with details of the issue. We will provide instructions for exchanging the product.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@vacationaccessoriesstore.com. We are here to help and ensure your shopping experience with Vacation Accessories Store is positive.